www.clicksoftware.com
ABOUT CLICKSOFTWARE
ClickSoftware has been the recognized leader in driving decision-making processes and helping service organizations get the most out of their resources.
In 1996, ClickSoftware coined the concept of “service chain optimization” as an analogy to supply chain optimization. Recently, we were awarded a US Patent for this concept of continuous planning and scheduling.
Service Chain Optimization is:
Having the right resources in the right places at the right times a decision-making process consisting of several interrelated links that affect the day of service but that use the information that was available to you at that time about getting the most productivity from your resources at the lowest cost, while sticking to the goals of your service business
Today ClickSoftware offers a full range of workforce management and service optimization solutions, as well as a host of implementation, educational, and support services all aimed at helping service organizations complete more calls per day, week, month, and year. Job completion is the lifeblood of any service organization, and ClickSoftware's technology and expertise are at the heart of the most successful service operations around the world.
www.rightnow.com
RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow is headquartered in Bozeman, Montana, employs more than 800 people, and serves nearly 2,000 organizations worldwide.
As an accredited member of the RightNow Partner Network, DNASTREAM delivers the RightNow CX customer experience suite as part of our overall portfolio of solutions.
www.bpms.co.uk
Blueprint are a specialist consultancy that create business intelligence, performance management and financial planning systems, and data warehouses, helping customers to make better use of a strategic resource: the data they own. DNASTREAM and Blueprint bring together experience and expertise in SAP and Business Objects to deliver increased value to our customers.
The DNASTREAM-Blueprint partnership is fully supported and sponsored by SAP via the Extended Business Partner programme.
www.trainersedge.co.uk
Trainers edge bring over 20 years of hands-on experience in the delivery of complex training solutions, and have delivered many thousands of training days to clients with varied needs. DNASTREAM and Trainers Edge work together to support IT implementations in the public and private sectors.
www.tt-s.com
TTS are European innovation leaders for efficient knowledge transfer within the IT and SAP environment. Their services and products support more than 300 international companies and organisations in recruiting, developing and retaining employees. With the "TT Knowledge Force", customers can create, develop and publish documentation and e-learning. With the authoring software SAP training is developed quickly and with minimum effort.
DNASTREAM and TTS together support the full knowledge supply chain, providing leading software solutions and expert consulting services.